WorkClaim Cited
Juran on Planning for Quality
Joseph Juran's 1988 book addresses the failure left behind when inspection and process control improve but products still begin with the wrong needs, features, or production design. Formed by his work at Western Electric, postwar executive teaching, and the 1980s U.S. quality crisis, its planning road map moves responsibility upstream—while leaving a consequential dispute over who counts as a customer and who gets to translate needs into requirements.